Question 1

What services do you provide?

Accepted Answer

We provide managed IT and cybersecurity services to keep your systems secure, supported, and running reliably. This typically includes help desk support, proactive monitoring, patching, endpoint security, network management, and cloud/Microsoft support.

Question 2

Do you offer fully managed IT and co-managed IT?

Accepted Answer

Yes. We can act as your full IT department (fully managed) or work alongside your internal team (co-managed) to cover monitoring, security, projects, and escalations.

Question 3

What size businesses do you support?

Accepted Answer

We typically support small to mid-sized organizations that want professional IT operations and stronger security without building a large internal team.

Question 4

Which industries do you specialize in?

Accepted Answer

We support a range of industries and tailor security and support to your operational needs, compliance requirements, and risk profile.

Question 5

Do you offer a free consultation or IT assessment?

Accepted Answer

Yes. We start with a discovery conversation to understand your environment, pain points, and priorities, then recommend next steps.

Question 6

How do we contact support and what are your hours?

Accepted Answer

You can contact support via phone, email, and/or a support portal. Standard help desk support is provided during business hours, with after-hours options available for urgent issues depending on your plan.

Question 7

Do you provide remote and on-site support?

Accepted Answer

Yes. Most issues are resolved remotely for speed, and we can also schedule or dispatch onsite support when hands-on work is needed.

Question 8

Do we get a dedicated team?

Accepted Answer

You’ll work with a consistent support team and an account owner who coordinates service delivery and long-term improvements.

Question 9

What are your response-time targets / SLAs?

Accepted Answer

We prioritize by impact and urgency, with defined response targets for critical issues. Exact SLAs depend on the service plan.

Question 10

How is managed IT priced?

Accepted Answer

Most plans are a predictable monthly fee, commonly based on users, devices, or a hybrid depending on what you want to include.

Question 11

Are costs predictable month-to-month?

Accepted Answer

Yes. Managed services are designed to reduce surprise IT costs by bundling proactive support, monitoring, and security into a consistent monthly model.

Question 12

Do you require long-term contracts?

Accepted Answer

Contract length varies, but our most popular model is month to month.

Question 13

What’s included vs billed separately?

Accepted Answer

Day-to-day support and proactive maintenance are included in managed plans. Larger projects such as migrations, major network refreshes, or office moves are usually scoped separately.

Question 14

What cybersecurity services do you offer?

Accepted Answer

We provide layered security such as endpoint protection, threat monitoring and response, identity security, email and web protections, and security hardening tailored to your environment.

Question 15

How do you prevent ransomware and phishing?

Accepted Answer

We reduce risk using multiple controls including hardened configurations, patching, endpoint protection, filtering, least-privilege access, and user awareness, along with rapid response when suspicious activity is detected.

Question 16

Do you provide security awareness training?

Accepted Answer

K&E offers training and phishing simulations to help users recognize and report threats. Availability depends on the plan.

Question 17

Do you offer vulnerability scanning?

Accepted Answer

K&E offers vulnerability scanning to identify missing patches, misconfigurations, and known vulnerabilities. Scope varies by plan.

Question 18

What happens if we suspect a breach?

Accepted Answer

We triage immediately, contain the threat, investigate affected systems, remove persistence, and help restore operations while documenting findings and recommending improvements.

Question 19

Do you help with compliance?

Accepted Answer

We support compliance efforts by implementing controls, documenting policies, and providing reporting based on your industry requirements.

How a 30-Person Manufacturer Gained the Right ERP Server and Saved $40,000.

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Challenge: ERP add-on critical to operations, but existing server couldn't support it. Previous MSP provided one expensive option with no alternatives

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