FAQ
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Let's find the right fit.
Whether you’re exploring options or ready to make a move — we’d love to hear about your business.
General Questions
1. What services do you provide?
We provide managed IT and cybersecurity services to keep your systems secure, supported, and running reliably. This typically includes help desk support, proactive monitoring, patching, endpoint security, network management, and cloud/Microsoft support.
2. Do you offer fully managed IT and co-managed IT?
Yes. We can act as your full IT department (fully managed) or work alongside your internal team (co-managed) to cover monitoring, security, projects, and escalations.
3. What size businesses do you support?
We typically support small to mid-sized organizations that want professional IT operations and stronger security without building a large internal team.
4. Which industries do you specialize in?
We support a range of industries and tailor security and support to your operational needs, compliance requirements, and risk profile.
5. Do you offer a free consultation or IT assessment?
Yes. We start with a discovery conversation to understand your environment, pain points, and priorities, then recommend next steps.
Support Model
6. How do we contact support and what are your hours?
You can contact support via phone, email, and/or a support portal. Standard help desk support is provided during business hours, with after-hours options available for urgent issues depending on your plan.
7. Do you provide remote and on-site support?
Yes. Most issues are resolved remotely for speed, and we can also schedule or dispatch onsite support when hands-on work is needed.
8. Do we get a dedicated team?
You’ll work with a consistent support team and an account owner who coordinates service delivery and long-term improvements.
9. What are your response-time targets / SLAs?
We prioritize by impact and urgency, with defined response targets for critical issues. Exact SLAs depend on the service plan.
Pricing & Contracts
10. How is managed IT priced?
Most plans are a predictable monthly fee, commonly based on users, devices, or a hybrid—depending on what you want to include.
11. Are costs predictable month-to-month?
Yes. Managed services are designed to reduce surprise IT costs by bundling proactive support, monitoring, and security into a consistent monthly model.
12) Do you require long-term contracts?
Contract length varies, but our most popular model is month to month.
13. What’s included vs billed separately?
Day-to-day support and proactive maintenance are included in managed plans. Larger projects (migrations, major network refreshes, office moves) are usually scoped separately.
Cybersecurity
14. What cybersecurity services do you offer?
We provide layered security such as endpoint protection, threat monitoring/response, identity security, email/web protections, and security hardening—tailored to your environment.
15. How do you prevent ransomware and phishing?
We reduce risk using multiple controls: hardened configurations, patching, endpoint protection, filtering, least-privilege access, and user awareness—plus rapid response when suspicious activity is detected.
16. Do you provide security awareness training?
K&E does offer training and phishing simulations to help users recognize and report threats. Availability depends on the plan.
17. Do you offer vulnerability scanning?
K&E does offer vulnerability scanning, but scope varies by plan. (identifying missing patches, misconfigurations, and known CVEs).
18. What happens if we suspect a breach?
We triage immediately, contain the threat, investigate affected systems, remove persistence, and help restore operations. We also document findings and recommend controls to prevent recurrence.
19. Do you help with compliance?
We can support common compliance needs by implementing controls, documenting policies, and providing reporting—depending on your industry and requirements.
Cloud & Microsoft
20. Do you support Microsoft 365?
Yes. Setup, migrations, security configuration, user management, and ongoing administration/support.
21. Do you provide managed cloud services and migrations?
Yes. We help plan and execute cloud/hybrid moves, then manage performance, security, and cost controls.
22. Do you back up Microsoft 365/Google Workspace?
Yes. We provide separate SaaS backups to protect email and files beyond standard retention. Options depend on your plan.
Infrastructure & Projects
23. Can you help with networks and infrastructure?
Yes. Network assessments, firewall and Wi‑Fi improvements, switching, server/storage planning, and lifecycle upgrades.
24. Do you manage IT projects end-to-end?
Yes. We scope the project, plan timelines, coordinate vendors, implement changes, test, and document.
25. Do you help with vendor management and procurement?
Yes. We can recommend solutions, coordinate purchasing, manage renewals, and work with ISPs and software vendors.
Business Continuity
26. What backup and disaster recovery do you offer?
We design backups based on your recovery needs, including offsite/cloud options and a restore process you can rely on.
27. How quickly can we restore systems?
Restore time depends on the system and the recovery design (RTO/RPO). We define targets up front and build around them.
28. Do you test restores?
Yes. Regular testing is recommended to confirm backups are working and recovery steps are documented.
Locations / Coverage
29. What regions do you serve?
K&E works with clients across the U.S. and primarily serves the Twin Cities Metro.
30. Do you support multi-location organizations?
Yes. We can standardize security and support across sites with centralized monitoring, policies, and reporting.
Differentiators / Trust
31. What makes you different?
We meet you where you are.
No forced overhauls. No unnecessary upgrades. We start with what you have, protect the investments you’ve already made, and build a smart, strategic path forward — on your timeline, at your pace.
Local partner.
Enterprise power.
K&E Consulting brings the responsiveness and personal attention of a local MSP, backed by the collective strength of one of the largest MSP networks in the country. You get the best of both worlds — every time.
Proactive guidance. Strategic insight. Real results.
We don’t just manage your technology — we earn the right to sit at your executive table. Through our vCIO services, proactive budgeting, and quarterly business reviews, we take the time to understand your business deeply enough to help drive the decisions that move it forward.
Technology doesn’t lead at K&E Consulting. Your business does.
AI. Done right.
AI is already changing the way businesses work — and most businesses don’t know where to start. Our AI Advisory & Implementation Services take the mystery out of AI and put it to work for your business. We help you identify real opportunities, build a responsible framework for adoption, connect AI tools to your existing applications, develop custom agents to drive efficiency, and train your team to use AI confidently and securely. From curiosity to confidence — we guide you every step of the way.
32. What does onboarding look like?
Onboarding typically includes discovery, documentation, security baselining, tool deployment, and a stabilization period to address urgent gaps.